FAQ

Do you store my prompts?

No. Zero data retention. Prompts and responses pass through memory only and are never written to disk or logs. We keep anonymized billing metadata (tokens, latency, timestamp, model, key ID) and nothing else. We never train on your data, and we do not log your client IP address.

How is the 85% discount possible?

CodeGate runs its own pool and infrastructure. Requests hit real Anthropic models and return real Anthropic responses; what you save is passed through from that pool. Check the Models and Pricing page for the latest details.

Which models are supported?

Claude Fable 5, Claude Opus 4.8, Claude Sonnet 5, Claude Haiku 4.5, and GPT-5.5. See Models and Pricing for the per-token table. Gemini is planned; image generation is coming soon; embeddings and audio are not shipped.

What is the latency overhead?

Minimal. In practice, users cannot tell CodeGate apart from a direct call to Anthropic in a side-by-side test.

Can I use this in production?

Yes. CodeGate targets 99.9% uptime with multi-provider failover: when an upstream returns 5xx, the request reroutes to a healthy alternate within milliseconds. Status is at status.codegate.dev.

Do you support streaming and tool use?

Yes to both, on both protocols. Anthropic tool use round-trips unchanged. OpenAI function calling and structured output work. Streaming uses the native SSE format of whichever protocol you called.

What happens if my balance runs out?

Requests return 402 Payment Required with a message. Top up at Console, Top Up and try again. No account is locked; only requests are paused.

What is your refund policy?

Refunds of unused credit are handled case by case. Join the Discord and we will evaluate the request. No fixed timeline, no fixed policy.

Do you offer bulk or volume discounts?

The 85% discount is already priced in. Larger accounts (typically $5,000+/month) can request a custom quote. Join the Discord with your usage and we will get back to you.

Do you offer an Enterprise plan?

Yes. Enterprise adds a private support channel (Slack or Discord) and bring-your-own-key custom channels, so you can route through your own OpenAI or Anthropic account while still using CodeGate for failover and analytics. Join the Discord to set up a call.

Is CodeGate open source?

The gateway software CodeGate is built on (new-api, a fork of One API) is Apache-2.0. The hosted service at codegate.dev is a specific deployment of that software with our routing, billing, and support layered on top.

Do I get referral credit?

Yes. The console includes a referral program. Share your referral link, and both you and the referred user get credit when they top up. Details at Console, Referral.

How do I contact support?

Join the Discord. Include your account email, the request time, and the exact error if applicable. Enterprise plans get a private channel.

Contact

Still stuck, or want to talk to a human? Two ways:

• Discord. Join the community server at discord.com/invite/S2FhUC7BVc. Fastest way to get an answer, and a good place to hang out with other users.
• Discord. Join the Discord. For account, billing, or anything you'd rather not post in a public channel.